Frequently Asked Questions

How do I place an order?
  1. Place the product in your digital shopping cart via the big green button.
  2. Enter your information. Already have a Voltes account? Then log in so that all known data is automatically filled in. Saves time.
  3. Checkout your order. As soon as the payment has been completed, you will receive an order confirmation from us with your order number.
Can I cancel or change my order?

As long as your order has not yet been shipped, you can still cancel or change it. Has your order already been shipped? Then you can refuse it at the door or send it back via our return form.

Can I change the delivery address of my pending order?

Have you not yet received a shipping confirmation in your email? Please contact our customer service to change your address. If you have already received a shipping confirmation, you can still change your address in the Track and Trace of PostNL. This is only possible if your package is not yet far in the shipping process. Not even through customer service. You can approach the residents of the wrong address to see if you can pick up the package there, or ask them to refuse the package at the door. Your order will then be sent back to us. From the moment the package is back with us, you will receive your money back within 5 working days.

Is my product in stock?

Each product page indicates whether the product is in stock. The delivery time of the product is also stated. For some products we use a pre-order promotion. This allows you to insure yourself of a product by placing an order.

Can I also place an order without an account?

You can of course place an order with us without creating an account. Keep in mind that you cannot see previous orders in your account.

Can I checkout my order as a business customer?

Yes. Please enter your company name with your details in the check-out. This will include your company name on the invoice.

Can I pay cash on delivery?

Unfortunately, we do not have the possibility to deliver cash on delivery. You can pay afterwards via Klarna. You only have to pay as soon as you have the product in the house.